Your privacy matters to us. This Privacy Policy explains what personal data jelevo collects, why we collect it, how we use and protect it, and what rights you have under Philippine data privacy law.
This Privacy Policy applies to all users of the jelevo Platform, including visitors, registered players, and any person who interacts with jelevo's services. It is governed by the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
The following cards summarize jelevo's core privacy commitments. These summaries are for convenience only — the full policy below governs your rights and our obligations.
jelevo collects only the personal data that is strictly necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data for its own sake.
jelevo does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the jelevo service.
All sensitive personal data stored by jelevo — including identity documents and payment details — is encrypted at rest using industry-standard AES-256 encryption and protected in transit via TLS.
Under the Data Privacy Act of 2012, you have the right to access, correct, delete, and object to the processing of your personal data. jelevo provides a clear process for exercising each of these rights.
jelevo retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. Data is securely deleted or anonymized when retention periods expire.
jelevo is registered with and operates in compliance with the National Privacy Commission of the Philippines. We maintain a designated Data Protection Officer (DPO) as required by the Data Privacy Act.
jelevo ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who interacts with our Platform. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with the jelevo online casino platform accessible at jelevo.app.
By registering for a jelevo account, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the jelevo Platform.
This Privacy Policy should be read together with jelevo's Terms & Conditions, which are incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jelevo is the personal information controller responsible for the personal data collected through the jelevo Platform. jelevo determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws.
Data Controller: jelevo
Platform: jelevo.app
Data Protection Officer: Contact via [email protected] with subject line "DPO Inquiry"
Jurisdiction: Republic of the Philippines
jelevo collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | GCash/PayMaya account reference, bank account name, transaction history | Deposits & withdrawals |
| KYC Documents | Scanned government ID, proof of address, selfie for liveness check | Identity verification |
| Usage Data | Login timestamps, game history, session duration, bet amounts, device type | Ongoing platform use |
| Technical Data | IP address, browser type, operating system, device identifiers | Automatic collection on access |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
jelevo does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data beyond liveness-check selfies used solely for KYC purposes, and we do not collect data relating to political opinions, religious beliefs, or health conditions.
Most personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. You choose what information to provide, though certain data is required to use specific features of the Platform.
When you access the jelevo Platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data is collected to ensure Platform security, detect fraud, and improve user experience.
jelevo may receive personal data from third-party identity verification providers, payment processors (such as GCash and PayMaya), and fraud detection services. Data received from third parties is used solely for the purposes described in this Privacy Policy and is subject to the same protections as data collected directly from you.
jelevo processes your personal data for the following specific, legitimate purposes:
jelevo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Under the Data Privacy Act of 2012, jelevo processes your personal data on the following legal bases:
Processing is necessary to perform our contract with you — specifically, to provide the jelevo gaming service, process transactions, and manage your account in accordance with our Terms & Conditions.
Processing is required to comply with applicable Philippine laws, including KYC and anti-money laundering obligations, gaming regulatory requirements, and tax reporting obligations.
Processing is necessary for jelevo's legitimate interests in fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and freedoms.
For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
jelevo does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive transaction data necessary to process your deposits and withdrawals. These processors are bound by their own privacy policies and applicable Philippine financial regulations.
Third-party KYC and liveness-check providers receive identity documents and selfie images solely for the purpose of verifying your identity. These providers are contractually bound to process your data only for verification purposes and to maintain appropriate security standards.
jelevo may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law, court order, or regulatory directive.
jelevo engages third-party service providers for cloud hosting, fraud detection, customer support software, and analytics. These providers act as personal information processors under our instruction and are contractually prohibited from using your data for their own purposes.
jelevo will never share your personal data with third-party advertisers, data brokers, or marketing companies without your explicit prior consent.
jelevo retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymized:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | AMLC regulatory requirement |
| Transaction records | 5 years from transaction date | AMLC & tax law |
| KYC documents | 5 years after account closure | Gaming regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical & usage logs | 12 months | Security & fraud prevention |
| Marketing consent records | Until consent withdrawn + 1 year | Consent accountability |
Where jelevo is required by law to retain data beyond the periods above, the longer statutory period shall apply.
jelevo implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
While jelevo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jelevo login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jelevo will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay as required by the Data Privacy Act.
jelevo uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies. No consent is required for these cookies.
These cookies remember your preferences such as language settings and game display options. They improve your experience but are not strictly necessary. You may disable them without affecting core Platform functionality.
jelevo uses first-party analytics cookies to understand how players use the Platform — which games are most popular, where players encounter difficulties, and how navigation flows can be improved. These cookies collect aggregated, anonymized data and are only set with your consent.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jelevo Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jelevo. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request."
You have the right to be informed of how your personal data is being collected and processed. This Privacy Policy fulfills that obligation.
You may request a copy of the personal data jelevo holds about you, along with information about how it is being processed. jelevo will respond to access requests within 15 business days.
You may request correction of inaccurate or incomplete personal data. Where correction is not technically possible, jelevo will annotate the data to reflect your objection.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to jelevo's legal retention obligations — data required by law cannot be deleted before the applicable retention period expires.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though jelevo may continue processing where it can demonstrate compelling legitimate grounds.
You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity and is carried out by automated means.
If you believe jelevo has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
The jelevo Platform is strictly intended for individuals who are 21 years of age or older. jelevo does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on jelevo using false age information, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours.
Some of jelevo's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, jelevo will implement appropriate safeguards — such as contractual data processing agreements incorporating the NPC's standard contractual clauses — to ensure your data remains protected to the standard required by the Data Privacy Act of 2012.
jelevo will not transfer your personal data to jurisdictions that are subject to international sanctions or that have been identified by the NPC as providing inadequate data protection, without your explicit prior consent.
jelevo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, jelevo will notify registered players via the email address on file at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the jelevo Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must close your account before the effective date.
jelevo has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012. If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to report a privacy concern, please contact our DPO using the details below.
Data Protection Officer — jelevo
Email: [email protected] (Subject: "DPO Inquiry" or "Data Privacy Request")
Response time: within 5 business days for privacy inquiries; within 15 business days for formal data subject requests.
For complaints to the regulator:
National Privacy Commission of the Philippines
privacy.gov.ph — 3/F Core G, DICT Building, C.P. Garcia Ave., Diliman, Quezon City
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